Vispring Elite Mattress

Brand: Vispring
Made in the UK: Yes
Mattress Borders: 21 cm deep – 2 rows hand side-stitching upholstered with protective wool
Mattress Upholstery Filling: Bonded Platinum Certified British fleece wool and cotton, blended Platinum Certified British fleece wool and cotton
Mattress Spring Type: Hand-nested calico Vanadium Steel pocket springs (56 mm Diameter)
Mattress Spring Count: 1254 (king size)
Surface Finish: Finest quality ticking with hand-tufted with felt washers
Firmness / Support Level: Soft / Medium / Firm / Extra Firm
Guarantee: 30 Years
Mattress Care: Seasonal Turning
Tension: Soft / Medium / Firm / Extra Firm

We want you to be confident with your new purchase and we want you to get it right the first time. This means you’ll be happy straight away, which is what we always strive to achieve. With over 25 years’ experience helping customers choose the right mattress to suit them, we are confident that with a chat over the phone, or a visit to our showroom, we can alleviate most doubts by advising customers on the best Vispring mattress to suit their body shape/weight and their individual sleep preferences.

However, we also appreciate it is a large investment and even with our guidance, this may not always be enough reassurance, which is why we are offering a Comfort Pledge for Vispring Mattresses.

How does it work?

If after sleeping on your new Vispring mattress for a minimum of 30 nights and a maximum of 90 nights from the date of delivery, you decide it isn’t the right Vispring mattress for you, we can offer an exchange of your Vispring mattress for a new spring tension (same Vispring model).

There is a £100 charge to cover this exchange. This is a one-time exchange only and refunds are not permitted. Once exchanged, the Comfort Pledge will end and the original mattress cannot be retained.

Please note, for zipped mattresses, we can only offer an exchange of tension on one of the two mattresses and the mattress cannot be changed to a one piece mattress.

We recommend sleeping on the original mattress for as long as you can up to the upper limit of the 90 days. This is because it takes time to adjust to the feel of a new mattress and if you decide to exchange too soon, you may ultimately make the wrong decision. By all means, please do call us earlier to discuss any concerns.

If you would like to invoke our Comfort Pledge we need you to put this in writing together with your proof of purchase. This Comfort Pledge is only available to the customer that made the original purchase and is only available for mattresses that remain in mainland UK.

This offer does not apply to mattresses which have been damaged through misuse, wilful or accidental damage, neglect or general wear and tear.

Large Item (Beds, Mattresses, Headboards, Sofa Beds and Furniture) delivery:

Charges

We offer a FREE 2-man white glove delivery and assembly service as standard for all orders over £500 for mainland UK addresses, excluding the most remote parts of the Scottish highlands which will carry a small surcharge.  For orders under £500, we ask for a small contribution of £25.

For non-mainland UK addresses including Northern Ireland and other UK islands we ask for a small contribution to the delivery charge, which will be calculated at the checkout once you enter your delivery address. For some very remote areas, we will display a message for you to contact our showroom so we can provide a quotation.

For Channel Islands and International deliveries, please contact our showroom, who will be able to discuss the delivery options with you and provide a quotation.

Our delivery and assembly service

We offer a 2-man delivery and installation service as standard on all large items to customers nationwide, using our in-house team or one of our specialist Delivery Partners. Our experienced delivery teams will carry your order to the room of choice (up to third floor as standard), where they will unpack and install the item and remove any packaging, leaving you free to enjoy your new bed or mattress.

We will contact you ahead of the planned delivery to agree a mutually convenient delivery date, most commonly between Monday and Friday although weekends are sometimes possible. The day before the delivery you will receive a 4-hour timed slot, so you know when to stay in to receive your delivery. On the day of delivery, our delivery team will call you when en-route to give you a more precise arrival time (unless you are the first delivery of the day).  They’ll also endeavour to keep you updated should they run into a traffic jam or get delayed by any unforeseen event. Once at your home the two-man delivery crew will carry the item to your desired room, assemble the item (where this service has been selected or is automatically included), and will remove any packaging.

Please do let us know at the time of placing the order if you have any restrictions or difficult access either inside the property or approaching the property, so we can look into the best solution for you.

If you would prefer a contact-free delivery service, this can be arranged.  Please just let us know in advance.

Recycling your old bed or mattress

Should you no longer have a need for your old mattress or bed, we can remove and recycle this item for you (on a like-for-like basis) when delivering your new order. There will be a charge of £45 per mattress or £60 per bed for this service.

Access

Please ensure when placing the order that the item will fit into your home and there is sufficient access to your room, for example around a tight bend in your staircase or through a narrow doorway. If you are unsure, then our showroom will be more than happy to discuss the access with you. This way we can do all that we can to ensure the item fits in. We always try our hardest to find a solution.

Small Item delivery via Courier (Bedding & Bed Linen):

Charges

For smaller items such as bedding and bed linen, we charge a flat rate of £6.00 using a Next Working Day delivery service for all mainland UK addresses excluding the most remote parts of the Scottish highlands which will carry a small surcharge.  For customers who spend over £100 on Brinkhaus bedding we offer FREE delivery.

For Northern Ireland and most other UK islands we charge a flat rate of £12. For the most remote postcodes and International addresses, we will display a message for you to contact us so that we can provide a quotation.

Service

Parcels will be delivered by a reputable, national courier and will require a signature on delivery, unless you request for the item to be left in a safe place or with a neighbour. In most instances, you will receive a text/email message on the day of the delivery (direct from the courier company) with a 1-hour timed slot. If that time slot is not convenient there will be various options on the message to leave in a safe place, deliver on a different day or leave with a neighbour, simply follow the instructions provided.

We deliver to all postcodes in mainland U.K., Northern Ireland and most UK islands (there may be some exceptions to the most remote postcodes).  If you require delivery outside of this area including the Channel Islands and International Deliveries, please contact snuginteriors directly for more information.

Lead times

Our delivery lead times vary across our product range and are kept up to date and quoted in good faith on each product page.

Stock orders: We aim to dispatch all orders from stock on a 24-hour (next day) delivery service. For orders placed before 1pm, we will endeavour to dispatch on the same day. If the order is received after 1pm, it may be dispatched the following day.

In the rare and unfortunate event that we are out of stock of an item, we will notify you and will arrange for your order to be dispatched directly from the manufacturer to keep the lead time and carbon footprint to a minimum. We will update you on any changes to lead time if applicable.

If you have any queries regarding our delivery service or if you have a specific date to meet, please contact our showroom and we can advise you if that will be possible – you can be assured, we always try our hardest!

Delivery costs are applied per order, not per item, and will be added at checkout.

For International Orders, please click here.

Please read our terms and conditions for further information.