Business Update in response to Covid-19

 

Dear snuginteriors customers,

Our heart goes out to everyone that’s been affected by the rapid spread of coronavirus, Covid-19. We have watched the world change rapidly in ways we simply could not have imagined. The virus has impacted people’s health, businesses and movements on an international level, and in a way not seen in a long time.

As time has passed we’ve been slowly adjusting to the ‘new normal,’ so we wanted to keep you up to date with everything that snuginteriors, our manufacturers and our delivery partners are doing to ensure your safety and confidence when shopping with us.

In these unprecedented times, our number one priority remains the well-being of all our customers, employees and their families. Please see below our latest business update.

  • Showroom Open "By Appointment;" Online Shop Open as Normal

The snuginteriors showroom is set to re-open on Monday 1st June 2020.  Before then, we are delighted to be offering customers the opportunity to have exclusive, private access to the showroom “By Appointment Only” from Wednesday 27th May to Friday 29th May 2020

To book an in-store appointment, please view our online calendar or call us on +44 (0)1730 894754.

For those customers who would prefer to shop from the comfort of their own home, we are also offering virtual appointments.

Our online shop remains open for business as normal and we remain committed to delivering the highest level of service whilst we navigate this ever-changing situation.

  • Bed Consultancy Service available over the Phone, Email and Online Chat

Our expert team will continue to be available over the phone, +44 (0)1730 894 754, on email shop@snug-interiors.com and online through our website via ‘chat’, whilst operating reduced business hours, to help you with any questions you may have regarding our mattresses, beds, bedding and furniture. 

Our team is fully trained to advise customers on the feel of our beds and mattresses, tailoring the suggestions to suit your body shape and weight, so you can be confident in your selection, without the need to try the bed or mattress.

If you have any questions regarding orders and deliveries during the Covid-19 outbreak, please read our Covid-19 FAQs.

  • All of Our Products Remain Available to buy via our Online Shop 

Delivery lead times are provided on every product page and are quoted in good faith according to current conditions and advice. If any orders become affected by a change in the timescale due to new government advice you will be notified, but you can be assured all orders are being fulfilled at the earliest opportunity. 

We’re pleased to confirm British bed manufacturer, Vispring, has now resumed production and is working hard to make and deliver orders at the earliest opportunity, whilst adhering to strict social distancing policies.

Orders are being made in the date order received, so they will be completed and delivered on a ‘first come, first served’ basis.

Our other manufacturers who paused production are planning to resume their operations shortly, and this has been factored into the lead time quoted.

  • Contact Free Deliveries  

We are now operating Contact Free Deliveries for everyone's safety and piece of mind. Our 2-man delivery service offers the following options to best suit your needs:

  1. We can deliver items outside your home, in front of your door or placed in a safe place allowing a contact-free delivery.
  2. We can deliver to your room of choice, where we can unpack and assemble items (where necessary) and remove all packaging
  3. We can collect and recycle your old bed or mattress on a like-for-like basis.

You can read more about our Delivery service here.

As our business navigates these exceptional times, your safety will always be our top priority. We thank you for your continued support and encourage you all to shop ‘independently’ to support small businesses, like ours, during this fight against Covid-19.

Our thoughts are with you and your families, so please take care of yourselves and your loved ones. 

 

Yours sincerely,

Charlotte and Shona