FAQs during Covid-19

Can I still place an order with snuginteriors?

Yes, we are open for business as normal and delighted to confirm the snuginteriors showroom has now re-opened.  This means you can shop with us in-store, online at snug-interiors.com, or for those who prefer to speak to a member of our team, you can place your order over the phone on +44 (0)1730 894754. 

Can I now visit the showroom?

Yes, our snuginteriors showroom is now open as normal.  We have also introduced bookable in-store and virtual sleep appointments for your convenience.

How are snuginteriors keeping customers in-store safe?

We have introduced a number of new safety measures to ensure a safe and enjoyable shopping experience for all, including:

  • We are operating a strict social distancing policy of no more than 2 sets of customers in the showroom at any one time – this allows for 1-2-1 service with our bed experts and a minimum 1000 square feet to yourselves.
  • We have disposable bed sheets for each and every customer trying mattresses and beds, so you can be certain you are lying on a fresh, clean surface every time.
  • We can offer contactless/handsfree payment transactions
  • We are ensuring the store is kept clean at all times with an enhanced daily cleaning procedure and regular deep cleans
  • We have provided our staff with full face masks for their own protection and to wear at their discretion.  We encourage customers to wear their own face masks should they wish to do so.
  • We are avoiding any physical contact, such as handshakes, and are keeping a strict 2m distance between staff and our customers 
  • We have antibacterial hand-sanitiser throughout the store and are asking customers to use this when entering

Are delivery times affected?

In some cases, delivery lead times are extended. However, all of our British Bed manufacturers have now reopened and production has resumed, so we expect our lead times to improve in the coming weeks. 

Orders received on made to order items are placed in the production queue and made and delivered in the date and time order that they are received. So rest assured, you can place your order now, knowing that you will be receiving your purchase at the earliest opportunity.

All of our product pages state the approximate lead time and are quoted in good faith according to the current conditions and advice; however, they may be subject to change based on the latest Government advice. 

If your order is delayed due to a change in Government restrictions, you will be notified by us. Rest assured, your order will be made and delivered as quickly as possible.

Can I still take delivery of parcels and is it safe?

Yes. All small items such as bedding and mattress protectors are delivered via couriers, who continue to operate during this period. Public Health England has advised there is no additional risk in contracting the coronavirus (Covid-19) by taking delivery of a parcel.  

Is it possible to have a contact-free delivery?

Yes. For your peace of mind, we can offer contact-free deliveries for both couriered items and our large bed and furniture deliveries. You can request orders to be left in front of your door or placed in a safe place, and you will not be required to touch the hand-held device to sign for the delivery

Can I still have my new bed or mattress delivered to the room of my choice?

Yes.  We have now resumed our 2-man delivery service to the room of choice for those customers that would like this service.  We can also unpack and assemble the items (where necessary) and remove all packaging.

Can I still have my old bed or mattress collected and recycled?

Yes.  We have now resumed our popular collection and recycling service as an easy method for you to dispose of your old bed or mattress.  

Can I still make returns?

Yes. We are still processing returns. Please see our return instructions

*If you have any further questions. Please contact our expert team who are on hand to help. You can speak to us over the phone +44 (0)1730 894754, via email (shop@snug-interiors.com) or over our online ‘chat’ facility.