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Home > Returns

Returns

We hope that you’ll love your products from snuginteriors, but if you’ve made the wrong decision and it isn’t quite what you’re after, you can return it without any hassle by following the instructions below.

You must notify us in writing or by email within 14 days of receipt of the Products, beginning on the day after you received the Products, should you wish to return an item.  You must provide the order reference number and a quick explanation of the reason why you wish to return the product, and any further detail you consider important. 

Beds, mattresses, sofa beds & large items of furniture:

Before dispatch: 

If at any point you change your mind before the goods have been dispatched and you wish to cancel, please contact us straight away with the order reference number for us to process the cancelation and issue a full refund, including the delivery charge, within 14 days.

On receipt of your order:

If for any reason you are not happy and you wish to return your goods, we ask that you notify us in writing within 14 days of receipt of your goods.  This 14-day period begins the day after you received the goods.  Please ensure you keep your order in perfect condition.  This means undamaged, unused and, where possible, in original packaging and labels.  In this case we will contact you to arrange collection of the Product as soon as reasonably possible and following inspection of the returned product, we will refund the price of the Product in full, including the cost of sending the item to you, within 14 days.  Please note you will be charged collection for the item(s), unless it is faulty.  If we are unable to collect the Products at the agreed time due to your actions, we reserve the right to make a charge for any subsequent collection of the Products for 10% of the value of your order.  

Returns are available on all standard items provided you inspect the goods on delivery and advise the carrier of any defects at that time.  It must be handed back in pristine condition.

For hygiene reasons certain items are excluded from our returns policy.  Please note that mattresses can only be returned if they are in their original packaging and have not been opened, or used in anyway.

We regret that we cannot cancel, refund or exchange a bespoke order that has been specially made for you (unless faulty), for example, where the customer has used their own fabric or requested different dimensions or finishing. 

If the delivered item does not match your order, is damaged or incorrectly supplied, please contact us as soon as possible to discuss a refund, repair or replacement.  We will ask you to send us a photo of any damage for our records to assist us in taking appropriate action. If your complaint appears valid we will arrange for collection of the item on an agreed date.  We will examine the returned Product and will notify you of your refund via e-mail and will process the refund within 14 days of receipt of the Product (please note where we reasonably believe a defect was caused by you this may affect the amount of your refund).

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Bed linen, bedding, accessories and smaller items of furniture:

Before dispatch: 

If at any point you change your mind before the goods have been dispatched and you wish to cancel, please contact us straight away with the order reference number for us to process the cancelation and issue a full refund, including the delivery charge, within 14 days.

On receipt of your order:

If you change your mind and wish to return your products, you must notify us in writing within 14 days of receipt of your goods, and return the goods within 30 days of receipt of the goods.  This 14-day period begins the day after you received the goods.  Please send the item(s) back to us securely wrapped to avoid any damage in transit via a recorded mail service and include your order number and receipt.   We advise you to use an insured service and to keep your delivery receipt.  Goods must be returned in their original packaging, unused and undamaged (unless faulty).  Once we receive the goods, or evidence of having returned the goods (whichever is sooner), and can confirm they are unused and in their original packaging, we will refund the price of the Product in full, including the cost of sending the item to you.  Please allow 14 days for us to process your refund.

We cannot accept liability for goods lost or damaged in transit nor can we be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

Return address:

Snug Interiors

London Road

Rake

Nr. Petersfield

Hampshire

GU33 7PQ